Submit campaign appeal for manual review

Submits an appeal for rejected native campaigns in TELNYX_FAILED or MNO_REJECTED status. The appeal is recorded for manual compliance team review and the campaign status is reset to TCR_ACCEPTED. Note: Appeal forwarding is handled manually to allow proper review before incurring upstream charges.

POST /10dlc/campaign/{campaignId}/appeal

JavaScript

JavaScript

import Telnyx from 'telnyx';

const client = new Telnyx({
  apiKey: process.env['TELNYX_API_KEY'], // This is the default and can be omitted
});

const response = await client.messaging10dlc.campaign.submitAppeal(
  '5eb13888-32b7-4cab-95e6-d834dde21d64',
  {
    appeal_reason:
      'The website has been updated to include the required privacy policy and terms of service.',
  },
);

console.log(response.appealed_at);

import os
from telnyx import Telnyx

client = Telnyx(
    api_key=os.environ.get("TELNYX_API_KEY"),  # This is the default and can be omitted
)
response = client.messaging_10dlc.campaign.submit_appeal(
    campaign_id="5eb13888-32b7-4cab-95e6-d834dde21d64",
    appeal_reason="The website has been updated to include the required privacy policy and terms of service.",
)
print(response.appealed_at)

package main

import (
	"context"
	"fmt"

	"github.com/team-telnyx/telnyx-go"
	"github.com/team-telnyx/telnyx-go/option"
)

func main() {
	client := telnyx.NewClient(
		option.WithAPIKey("My API Key"),
	)
	response, err := client.Messaging10dlc.Campaign.SubmitAppeal(
		context.TODO(),
		"5eb13888-32b7-4cab-95e6-d834dde21d64",
		telnyx.Messaging10dlcCampaignSubmitAppealParams{
			AppealReason: "The website has been updated to include the required privacy policy and terms of service.",
		},
	)
	if err != nil {
		panic(err.Error())
	}
	fmt.Printf("%+v\n", response.AppealedAt)
}

package com.telnyx.sdk.example;

import com.telnyx.sdk.client.TelnyxClient;
import com.telnyx.sdk.client.okhttp.TelnyxOkHttpClient;
import com.telnyx.sdk.models.messaging10dlc.campaign.CampaignSubmitAppealParams;
import com.telnyx.sdk.models.messaging10dlc.campaign.CampaignSubmitAppealResponse;

public final class Main {
    private Main() {}

    public static void main(String[] args) {
        TelnyxClient client = TelnyxOkHttpClient.fromEnv();

        CampaignSubmitAppealParams params = CampaignSubmitAppealParams.builder()
            .campaignId("5eb13888-32b7-4cab-95e6-d834dde21d64")
            .appealReason("The website has been updated to include the required privacy policy and terms of service.")
            .build();
        CampaignSubmitAppealResponse response = client.messaging10dlc().campaign().submitAppeal(params);
    }
}

require "telnyx"

telnyx = Telnyx::Client.new(api_key: "My API Key")

response = telnyx.messaging_10dlc.campaign.submit_appeal(
  "5eb13888-32b7-4cab-95e6-d834dde21d64",
  appeal_reason: "The website has been updated to include the required privacy policy and terms of service."
)

puts(response)

<?php

require_once dirname(__DIR__) . '/vendor/autoload.php';

use Telnyx\Client;
use Telnyx\Core\Exceptions\APIException;

$client = new Client(apiKey: getenv('TELNYX_API_KEY') ?: 'My API Key');

try {
  $response = $client->messaging10dlc->campaign->submitAppeal(
    '5eb13888-32b7-4cab-95e6-d834dde21d64',
    appealReason: 'The website has been updated to include the required privacy policy and terms of service.',
  );

  var_dump($response);
} catch (APIException $e) {
  echo $e->getMessage();
}

telnyx messaging-10dlc:campaign submit-appeal \
  --api-key 'My API Key' \
  --campaign-id 5eb13888-32b7-4cab-95e6-d834dde21d64 \
  --appeal-reason 'The website has been updated to include the required privacy policy and terms of service.'

curl --request POST \
  --url https://api.telnyx.com/v2/10dlc/campaign/{campaignId}/appeal \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "appeal_reason": "The website has been updated to include the required privacy policy and terms of service."
}
'

200

{
  "appealed_at": "2025-08-06T15:30:45.123456+00:00"
}

{
  "code": "<string>",
  "title": "<string>",
  "detail": "<string>",
  "source": {
    "pointer": "<string>",
    "parameter": "<string>"
  }
}

{
  "code": "<string>",
  "title": "<string>",
  "detail": "<string>",
  "source": {
    "pointer": "<string>",
    "parameter": "<string>"
  }
}

{
  "detail": [
    {
      "loc": [
        "<string>"
      ],
      "msg": "<string>",
      "type": "<string>"
    }
  ]
}

{
  "errors": [
    {
      "code": "<string>",
      "title": "<string>",
      "detail": "<string>",
      "source": {
        "pointer": "<string>",
        "parameter": "<string>"
      }
    }
  ]
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

campaignId · string<uuid> · required

The Telnyx campaign identifier

Example:

"5eb13888-32b7-4cab-95e6-d834dde21d64"

Body

application/json

Appeal request payload

appeal_reason · string · required

Detailed explanation of why the campaign should be reconsidered and what changes have been made to address the rejection reason.

Example:

"The website has been updated to include the required privacy policy and terms of service."

Response

200

application/json

Appeal recorded successfully. Campaign status updated to TCR_ACCEPTED for manual compliance review.

appealed_at · string<date-time>

Timestamp when the appeal was submitted