Submit campaign appeal for manual review

Submits an appeal for rejected native campaigns in TELNYX_FAILED or MNO_REJECTED status. The appeal is recorded for manual compliance team review and the campaign status is reset to TCR_ACCEPTED. Note: Appeal forwarding is handled manually to allow proper review before incurring upstream charges.

POST /10dlc/campaign/{campaignId}/appeal

JavaScript

JavaScript

import Telnyx from 'telnyx';

const client = new Telnyx({
  apiKey: process.env['TELNYX_API_KEY'], // This is the default and can be omitted
});

const response = await client.messaging10dlc.campaign.submitAppeal(
  '5eb13888-32b7-4cab-95e6-d834dde21d64',
  {
    appeal_reason:
      'The website has been updated to include the required privacy policy and terms of service.',
  },
);

console.log(response.appealed_at);

200

{
  "appealed_at": "2025-08-06T15:30:45.123456+00:00"
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

campaignId · string<uuid> · required

The Telnyx campaign identifier

Example:

"5eb13888-32b7-4cab-95e6-d834dde21d64"

Body

application/json

Appeal request payload

appeal_reason · string · required

Detailed explanation of why the campaign should be reconsidered and what changes have been made to address the rejection reason.

Example:

"The website has been updated to include the required privacy policy and terms of service."

Response

200

application/json

Appeal recorded successfully. Campaign status updated to TCR_ACCEPTED for manual compliance review.

appealed_at · string<date-time>

Timestamp when the appeal was submitted